Below are the terms and conditions applied to all flights with Mile High Paragliding, and all passengers must agree to them at the time of booking.
Vouchers are valid for 12 months. This can be extended for a further 6 months for an administration fee.
Vouchers can be transferred once if the named person cannot fly. This does not affect the validity period and is subject to an administration fee.
Vouchers can be upgraded to a higher value flight option but cannot be downgraded to a lower value flight option. Group voucher status is only available at point of booking and single vouchers cannot be upgraded to group booking vouchers.
Vouchers are non-refundable once the terms and conditions are agreed to, payment has been made, and the booking is complete. Vouchers or bookings cannot be refunded or re-scheduled if any of the below are true:
Customers appear to be under the influence of drugs or alcohol
Customers are outside of the minimum and maximum weight range
Customers are not suitably dressed or have inappropriate footwear
Customers are a no show or cancel at short notice
Customers fail to comply with MHP staff requests and listen to briefings
Customers fail to advise of any significant changes post booking
Customers fail to advise of any physical or medical conditions that prevent them from flying
If customers are late they will be flown at the end of the session if conditions allow this. If unable to fly, the flight will be rescheduled at the discretion of the MHP team.
The MHP team reserve the right to cancel flights or decline to fly people who they feel are not safe to fly.
We reserve the right to cancel/postpone flights at any time for whatever reason (Safety is paramount to our activity).
Customers must fill out all the information at the point of booking and update us of any significant changes prior to them flying.
Customers are responsible for getting themselves to the flying site 30 minutes prior to their flight time, unless previously agreed with the MHP team.
Customers are responsible for their own safety and all personal belongings whilst at the flying site and MHP take no responsibility for any injury, damage, or loss.
Customers must not damage, mistreat, or remove any equipment supplied by MHP.
Customers must not adjust, remove, or disconnect any equipment at any time.
Customers cannot fly with bulky items and no video equipment other than MHP equipment can be taken on the flight.
Children must be supervised at all times and no responsibility of care will be undertaken by the MHP team.
Any complaints must be submitted in writing to the INFO@MILEHIGHPARAGLIDING.COM email address and we will respond within 48 hours.
BY AGREEING TO THE ABOVE TERMS AND CONDITIONS AT THE POINT OF BOOKING, CUSTOMERS ARE SUBJECT TO THE ABOVE BOOKING AGREEMENTS AND SUBJECT TO THE ABOVE RULES. ANY EXCEPTIONS TO THE ABOVE MUST BE AGREED UPON IN ADVANCE WITH THE MHP TEAM.